Burns

Burns are injuries to the skin or deeper tissues caused by heat, chemicals, electricity, extreme cold, or radiation. They can range from mild to severe, depending on the source and duration of exposure. Connect with an AHPRA-accredited online doctor to manage burn symptoms from anywhere in Australia, 24/7.

When to consult a doctor for burns?

Severe or deep burns

Seek immediate medical care if the burn is deep or covers a large area of the body. Third-degree burns, which appear white, charred, or leathery, require urgent attention because they damage all layers of the skin.

Chemical, electrical, or painful burns

All burns caused by chemicals or electricity must be evaluated by a professional, as electrical burns can cause hidden internal injuries. Additionally, if the pain is severe and cannot be managed with basic first aid, a doctor can help.

Vulnerable people or signs of infection

Children, the elderly, and people with weakened immune systems should always see a doctor for burn injuries. You should also seek help if you notice signs of infection, such as pus, increased swelling, spreading redness, or if you develop a fever.

This guide does not replace professional care. Consult a doctor to manage your symptoms. In emergencies, call 000 or visit a hospital immediately. The content is research-backed & medically reviewed by Dr Vishnu Gopalan, Co-Founder & Chief Medical Officer at Hola.

Types of burns

There are three main types of burns, classified based on their severity and the layers of skin affected:

First-degree burns (Superficial burns):
- Affect only the outer layer of skin.
- Symptoms: Redness, mild swelling, pain, and sometimes peeling.
- Common causes: Sunburn, mild scalds, or brief contact with hot objects.
- Treatment: Usually treated at home with cool water, aloe vera, or medicated creams

Second-degree burns (Partial thickness burns):
- Affect both the epidermis and the underlying layer.
- Symptoms: Blisters, severe pain, redness, and swelling.
- Common causes: Scalding liquids, contact with hot objects, or brief exposure to flames.
- Treatment: May require medical attention, especially if large or in sensitive areas. Blisters should not be popped to prevent infection.
Third-degree burns (Full thickness burns):
- Affect all layers of the skin and may extend into deeper tissues, including muscles, bones, and nerves.
- Symptoms: White, blackened, or charred skin, and loss of sensation due to nerve damage.
- Common causes: Prolonged exposure to fire, hot liquids, chemicals, or electricity.
- Treatment: Requires immediate emergency medical attention.

Symptoms

The symptoms of burns vary depending on the severity, but common signs include:

Redness: Affected skin may turn red or pink, especially with first-degree burns.
Pain: Burns often cause pain at the site, which can range from mild discomfort to intense throbbing, particularly with second-degree burns.
Swelling: The skin may swell, especially with second-degree burns, as the skin’s protective barrier is compromised.
Blisters: Second-degree burns may cause the skin to blister, which can break open and lead to fluid leakage.
Peeling skin: As first-degree burns heal, the skin may peel or flake off.
Charred skin: With third-degree burns, the skin may appear white, charred, or leathery, and may lose sensation due to nerve damage.
Oozing fluid: Fluid-filled blisters or weeping skin may occur, particularly in second-degree burns.
Shock symptoms: In severe cases, such as with large third-degree burns, symptoms of shock such as rapid heartbeat, shallow breathing, fainting, or confusion may appear.

Telehealth assessment for burns

It is important to speak to a GP first to understand and manage your symptoms.

Hola Health provides a convenient way for you to consult a doctor online, 24/7 across Australia. Our AHPRA-registered Australian online GP will conduct a comprehensive assessment to provide the best possible care.

Start your GP consult now

Clinical note: An online GP consult provides medical advice for burn management and evaluates if an in-person assessment, physical examination, or specialised wound care is required. Telehealth is a complementary service; an in-person assessment is essential for determining the total body surface area (TBSA) affected and the depth of the burn accurately. Online GPs can provide sick certificates, prescriptions for topical treatments, pathology referrals, or referrals to specialists if clinically indicated. Diagnosis via telehealth relies on the accuracy of the symptoms reported and the quality of visual assessment provided via video or high-resolution photos. In case of burns to the face, hands, feet, or genitals, burns caused by chemicals/electricity, difficulty breathing, or any third-degree (charred) burns, call 000 or visit an Emergency Department immediately. We recommend sharing your consult summaries with your regular GP to ensure continuity of care.