Are Hola online scripts valid?

Yes, Hola online scripts are valid and acceptable in Australian pharmacies. The approved scripts are issued by AHPRA-registered doctors or practitioners through secure telehealth consultations. These electronic prescriptions (eScripts) are a legal and secure alternative to traditional paper scripts. Same as in-clinic scripts, Hola online scripts include the doctor’s provider number, making them valid nationwide.  

Why are they valid? 

• Legal and professional standards: Hola Health follows Australian telehealth guidelines and uses AHPRA-registered medical practitioners.  
• Accepted by pharmacies: Online eScripts are widely accepted by pharmacies across Australia.  
• Same as paper prescriptions: The online script has the same legal validity as a traditional paper prescription.  

How to check if a prescription is valid? 

• It should include a valid QR code (token).  
• The doctor’s name and prescriber details should appear once scanned at the pharmacy.  
• It must come from a secure telehealth platform like Hola, not a generic text or PDF.  
• The pharmacist can instantly verify its authenticity through the national prescribing system.  

Are online prescriptions legal in Australia?  

Yes, online prescriptions in Australia are completely legal when they’re issued by a real, AHPRA-registered doctor. Hola Health follows all Australian telehealth and prescribing regulations, which means every eScript you receive is just as valid as a paper prescription from a clinic.  

How online prescriptions work with Hola  

1. Telehealth consult – Have a quick, confidential telehealth consultation with an AHPRA-registered doctor or medical practitioner.  
2. Doctor approves the script – If it’s safe and appropriate for your condition, the doctor issues an electronic prescription.  
3. Instant script delivery – Your eScript is sent straight to your phone via SMS. It includes a unique QR code (token).  
4. Pick up your medication – Visit any pharmacy in Australia. They’ll scan the QR code to access and dispense your medication securely. Alternatively, Hola offers a same-day pharmacy delivery service across Australia.

Learn more about Online scripts Australia

Legal and safety guidelines

The Australian government has implemented regulations to govern the issuance of online prescriptions, including stringent protocols for verifying patients’ identities, maintaining patient confidentiality, and ensuring the legitimacy of prescribing healthcare professionals. These legal and safety guidelines can vary from state to state in Australia. You can find more information on statewide rules followed in NSW, WA, VIC, SA, NT, QLD, ACT, TAS in this factsheet by Australian Government’s department of health and aged care. 

Hola Health is also registered with the Australian Digital Health Agency (ADHA), aligning with national digital health standards and frameworks. Every electronic prescription undergoes a secure validation process to confirm its legitimacy and active status. This validation ensures that prescriptions are genuine, have not expired, and are issued by software providers registered with the Australian Digital Health Agency (ADHA) and compliant with government legislation. This verification guarantees that the prescription originated from a General Practitioner (GP) using a compliant software provider, instilling confidence in pharmacies to dispense medication accurately.

Moreover, this validation process serves to maintain trust in the online service, reassuring patients and healthcare providers of its reliability and security. There are also some limitations to what medication can be given via electronic prescriptions to ensure there is no misuse of medication. One should discuss with the healthcare provider to understand what medications can be provided and what is restricted.