Health Info > Telehealth Published on : May 2, 2025

Can I use eScript in any pharmacy?

Name: Hola Health
Address: Australia
Telephone: +611300014652
Price range: $

Written by the editorial staff writer at Hola. Medically Reviewed by Dr Nelson Lau, MBBS FRACGP, GP & Digital Health Specialist.

Summary: Yes, in most pharmacies in Australia. An eScript, or electronic prescription, is a digital alternative to a paper prescription. It is widely accepted across Australia; however, it is advisable to confirm with your local pharmacy to ensure they can process eScripts.

An eScript, or electronic prescription, is a digital alternative to the conventional paper prescription. It is typically delivered to patients through SMS or email in the form of a unique QR code or token, which can be presented at the pharmacy to obtain medication. While eScripts offer convenience and enhanced security, their acceptance may vary depending on the pharmacy’s systems and policies.

Can I use an eScript at any pharmacy?

Yes, you can present an eScript at most pharmacies equipped to process electronic prescriptions. Most pharmacies in Australia accept eScripts, but smaller pharmacies might not be able to. It’s advisable to check with the pharmacy ahead of time to make sure they accept eScripts before you go.

How can I manage my eScripts?

You can manage your eScripts through a mobile application, which is easily accessible through many telehealth platforms in Australia. These apps allow you to store and monitor your prescriptions conveniently. Additionally, your local pharmacy might have developed its own app to help you manage eScripts more effectively. It’s advisable to enquire with your pharmacy for more details.

You may also manage your eScripts through Active Script List (ASL), a secure, digital record of your prescriptions accessible via the Medicare app. This feature simplifies the process of viewing, tracking, and managing your medications in one centralised location. It’s recommended to inquire with your pharmacy for more information on how to use their app or ASL for easy management.

What is an Active Script List (ASL)?

An Active Script List (ASL) is a secure digital record that compiles all active electronic prescriptions in one place. To register, visit a participating pharmacy with your mobile phone and 100 points of identification. Instead of managing individual eScript tokens (such as QR codes or URLs), pharmacists can access your ASL with your consent to review and dispense your prescribed medications when necessary.

This system simplifies the coordination of multiple prescriptions and supports individuals undergoing long-term medical therapies. ASLs can be activated through enrolled pharmacies or official applications like the Express Plus Medicare app in Australia.

Can someone collect a prescription on my behalf?

Indeed, someone can pick up a prescription for you. There are various ways to ensure this process is uncomplicated and secure, whether dealing with an electronic prescription (eScript) or a traditional paper script.

Electronic prescriptions:

For electronic prescriptions (eScripts), you can send the token (which you receive via SMS or email) to a relative or friend to show at the pharmacy. Alternatively, you can directly send the token to the selected pharmacy, allowing them to prepare the medication for collection or delivery. You can also ask your doctor to send the token directly to the person collecting it.

Paper prescriptions:

When it comes to paper prescriptions, you can simply hand over the physical prescription to the person you wish to authorise for collection.

Alternative options:

Some pharmacies offer delivery services, providing an alternative solution that removes the need for an in-person visit. Numerous pharmacies provide online ordering facilities, enabling you to upload your eScript and set up delivery or pickup arrangements.

Identification requirements:

Identification may be necessary for the person retrieving the prescription, such as a Medicare card or a driver's license. Stricter regulations apply to controlled substances, typically requiring a valid photo ID.

Using an Active Script List:

If you have activated an Active Script List (ASL), you can permit someone else to access it. This way, they can view, request, and collect your prescriptions from a participating pharmacy.

To summarise, having someone collect a prescription on your behalf is feasible and easy in Australia. Whether you have an eScript or a traditional paper prescription, there are adaptable options to ensure you, or your loved ones can obtain medications effortlessly. Just keep in mind that identification might be necessary, particularly for controlled substances, and utilising the Active Script List (ASL) can enhance the convenience and security of the process.

Get an e-Script in Australia

In Australia, after consulting with your doctor, either in person or through telehealth, you can receive an electronic prescription (eScript). Your doctor will send a digital token to your email or phone, which you can present at the pharmacy to obtain your medication. You also have the option to forward the token to someone else or send it directly to a pharmacy for either pickup or delivery. If you have ongoing prescriptions, enrolling in an Active Script List (ASL) enables pharmacies and authorised individuals to access and manage your prescriptions without the need for separate tokens. Alternatively, you may still opt for a traditional paper prescription.

In conclusion, you can use eScripts at most pharmacies that support electronic prescriptions, but it’s advisable to confirm with the pharmacy in advance to ensure they accept it.

Reference

Express Plus Medicare mobile app - reference link

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