Are Hola online scripts valid?

MBChB, CCBST, AMC, General Practitioner, 28+ Years of Experience

Published in December 2025

Yes, Hola online scripts are valid and acceptable in Australian pharmacies. The approved scripts are issued by AHPRA-registered doctors or practitioners through secure telehealth consultations. These electronic prescriptions (eScripts) are a legal and secure alternative to traditional paper scripts. Same as in-clinic scripts, Hola online scripts include the doctor's provider number, making them valid nationwide.

Why are they valid?

Legal and professional standards: Hola Health follows Australian telehealth guidelines and uses AHPRA-registered medical practitioners.
Accepted by pharmacies: Online eScripts are widely accepted by pharmacies across Australia.
Equally valid as paper prescriptions: The online script has the same legal validity as a traditional paper prescription.

How to check if a prescription is valid?

It should include a valid QR code (token).
The script should have the Provider’s name, address, contact, ABN details, with the official logo on the script.
The doctor’s name, provider number, and prescriber details should appear once scanned at the pharmacy.
It must come from a secure telehealth platform like Hola — not a generic text or PDF.
The pharmacist can instantly verify its authenticity through the national prescribing system.

Are online prescriptions legal in Australia?

Yes, online prescriptions in Australia are completely legal when they’re issued by a real, AHPRA-registered doctor. Hola Health follows all Australian telehealth and prescribing regulations, which means every eScript you receive is just as valid as a paper prescription from a clinic.

How online prescriptions work with Hola

Telehealth consult - Have a quick, confidential telehealth consultation with an AHPRA-registered doctor or medical practitioner.
Doctor approves the script - If it’s safe and appropriate for your condition, the doctor issues an electronic prescription.
Instant delivery - Your eScript is sent straight to your phone via SMS. It includes a unique QR code (token).
Pick up your medication - Visit any pharmacy in Australia. They’ll scan the QR code to access and dispense your medication securely. Alternatively, Hola offers a same-day pharmacy delivery service across Australia.