How do video and phone consultations work?

Video and phone consultations with Hola Health are simple, secure and convenient. Once you submit your request, you will receive a link on your mobile or app to join the call with your telehealth doctor or practitioner, usually within 15 minutes. 

There is no need to book or schedule an appointment. Simply jump on a video call via the link and start your consult from the comfort of your home. 

How to join a video consultation? 

• Check your phone or Hola app for the video link. 
• Tap the link to join the call 
• You’ll enter a virtual waiting room—stay online while your practitioner joins. 
• When your practitioner is ready, the video call will start automatically. 

Tip: Test your camera and microphone before your video consultation to ensure everything works smoothly. 

What do I need? 

• A stable internet or wifi connection 
• A smart device (phone, laptop, computer) with a working camera and microphone 
• A quiet place to discuss your health concerns 

Is your doctor on call 24/7?

Yes, Hola Health is a 24/7 telehealth service in Australia. You can video consult with an AHPRA-registered GP or medical practitioner anytime and from anywhere in Australia. This means doctors are available every day, including weekends, after hours and public holidays (all 365 days, 24 hours).

Start your online telehealth doctor consult with Hola Health now.