How to use telehealth?

Using telehealth is simple and convenient. It allows you to consult with a GP or medical practitioner, or other healthcare professionals, from the comfort of your home. All you need for a telehealth consultation is an active internet connection, a laptop or smartphone, a working microphone and a camera.  

How will the consultation be conducted?  

All consults are conducted via a device like your mobile phone or desktop computer using either Safari or Chrome browsers. Additionally, Hola telehealth app can also be used for fast consultations, 24/7.

Download the FREE Hola app.

What do I need?

You’ll need a working mobile phone or desktop computer with a stable internet connection and a front-facing camera. For bulk billing services, a valid Medicare card is needed.  

How do I prepare for a telehealth appointment?

• Check technology: Check your internet connection, your device connectivity, your web camera and microphone.   
• Prepare ahead: Keep your medical records, medical history, medications list, and symptom list handy.  
• Software: Get yourself familiar with the app or the website before the telehealth appointment.   
• Quiet environment: Find yourself a quiet and well-lit space that is comfortable to take a telehealth consult.  

Here’s more info on what to expect in a telehealth appointment online with Hola.