I have a problem with my consult link. What should I do?

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Accepted Answer

We understand that in a world with poor internet and low connections, there could be problems. Here are a few situations you might have faced, and what you can do next &#8211;

I did not receive a consult line &#8211; Please check the junk folder in your email inbox or reach out to our support team to receive a new email & SMS link.  
I have an issue joining the waiting room &#8211; You can try refreshing the page, and if that doesn’t work, close that screen, go back to the email or SMS, and click the link again.  
I accidentally closed the consult page &#8211; Simply go to the consult notification email or SMS and click the link again.  
I accidentally refreshed the consult page &#8211; That’s ok, it shouldn’t impact the consult.  
My consult got disconnected during the call &#8211; You can go back to the consult notification email or SMS and click the link again. If that doesn’t return you to the consult, please reach out to our Support team.  
My doctor did not join the consult &#8211; If the doctor does not join the consultation for any reason, please contact the Support team, and we will issue you a new link.

If you need help, please contact us at support@hola.health, available 24 hours a day. Our support team is always quick to respond.

I have a problem with my consult link. What should I do?

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