Can I get help with urinary infections through an online telehealth doctor via Hola Health? 

Yes. Uncomplicated urinary tract infections (UTIs) in non-pregnant women, and sometimes in men, can be safely assessed through telehealth online doctor consults. Your telehealth doctor will review your symptoms and risk factors and may recommend urine testing or in-person care if your symptoms suggest a complicated UTI or kidney infection.  

Telehealth is a quick, private, and convenient way to seek treatment, especially when UTI symptoms are causing pain, discomfort, or frequent trips to the bathroom.  

How does a doctor diagnose a UTI online?

When assessing a urinary tract infection (UTI) online, a doctor will begin by asking about your symptoms. This could include discomfort during urination, frequent urges to go, cloudy or strong-smelling urine, or pain in the lower abdomen.

They will also want to know about your medical history and prior UTIs. With this information, the doctor can typically make a preliminary clinical diagnosis.

In some cases, the doctor may suggest a laboratory test, such as a urine sample, which you can provide at a nearby lab. If a UTI is confirmed or highly suspected, the doctor can prescribe medication for a UTI (if clinically appropriate) directly through the Hola telehealth platform.

Can I get an online medical certificate for a urinary tract infection (UTI)?  

Yes, if clinically appropriate. UTIs can cause severe discomfort, urgency, and fatigue, making it difficult to work effectively. Our doctors or nurse practitioners can issue a valid medical certificate to cover your UTI recovery.  

As with any Hola consultation, certificates aren’t automatic — they’re issued only where clinically appropriate, based on your practitioner’s assessment. 

Some UTI symptoms need an in-person examination or a urine test to properly assess — if your practitioner isn’t able to safely assess you by telehealth, or if you have symptoms like fever, back or flank pain, or blood in your urine, they may recommend seeing a doctor in person. 

If you have severe pain, fever, or you’re pregnant, seek in-person medical care promptly. 

Your privacy matters: the certificate will simply state you’re unfit for work, without disclosing that you have a UTI. 

Can a telehealth GP issue a script for a UTI? 

Yes, if clinically appropriate. If your doctor assesses that a bacterial UTI is likely and treatment is safe for you, they may issue an eScript for an appropriate medicine. In some cases, they may recommend a urine test, pathology referral or in-person assessment before prescribing. 

Can a telehealth doctor refer me to a specialist for sexual health concerns? 

Yes. Sexual health is a routine part of medical care. If your symptoms are ongoing, complicated, or require further assessment, your doctor can refer you to a specialist, gynaecologist, or urologist. They may also arrange a digital pathology referral for discreet STI testing at a local collection centre.  

Book a standard consult via an online telehealth appointment for UTI. Speak to a doctor typically within 15 minutes (Based on typical wait times; may vary by demand and practitioner availability). Doctors are available 24/7. 

UTI: When to seek in-person care 

See a doctor in person urgently, or go to your nearest emergency department, if you develop flank or back pain, a high fever, chills, or vomiting. These can be signs of a kidney infection, which needs immediate medical attention.  

Important considerations

Here are some important considerations when using telehealth to manage a UTI:

• Symptom clarity: Telehealth works best for UTIs with common symptoms such as burning sensation, urgency, or increased frequency. If you have vague or unusual symptoms or underlying health conditions, you may require an in-person visit.  
• Severe or recurrent infections: If you experience nausea, fever, back pain, or frequent UTIs, you might need a physical exam and urine test to eliminate the possibility of underlying health issues.  
• Accurate history: Be honest and clear when describing your symptoms, medical history, and any past UTIs. This helps the doctor to make a well-informed and safe diagnosis remotely.  
• Medication allergies: Always inform your doctor of any allergies, especially to antibiotics, so that the right management options can be advised.  
• Follow-up: If symptoms don’t improve in a few days or worsen, follow up with your healthcare provider. You may require an alternative medicine or further testing.  

For any emergency, call 000.