What should I do if I didn’t receive my telehealth medical certificate?

Medical certificates can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team. 

If you did not receive your telehealth medical certificate before 3 hours -

• Review your contact details. A frequent cause of delivery issues is an incorrect email or phone number entered during the booking process. Even a minor typo can hinder the delivery of your certificate.

• Check the inbox, spam folder or junk folder of your email 

• Wait for a stipulated amount of time to see if you may receive it 

When contacting the support team 

• Keep the support information of your telehealth provider ready. For Hola Health, you can contact us at support@hola.health and get more information on why your certificate might be delayed. 

• While contacting the support team, provide details such as your name, the email id or phone number you used to register to speed up the process.