Acne

Acne is a common skin condition that causes pimples, blackheads, and whiteheads. It usually appears on your face, chest, back, and shoulders. While it is most common in teens, it can also affect adults.

When to consult a doctor for acne?

If the acne gets worse, even after home treatment

If your acne is severe and comes with large, painful, fluid-filled pimples, it’s best to see a doctor. Acne that gets worse even after home treatment needs medical attention.

If the acne causes an emotional impact

Acne could cause immense mental distress, and the person might isolate themselves due to acne. Seek medical advice if your acne is affecting your confidence, your social life and your mental health.

If you have a risk of acne due to genetics

If acne runs in your family, you may be more prone to develop severe breakouts or chronic acne. Seeking medical advice early helps you manage the condition easily as well as avoid long-term scarring.

This guide does not replace professional care. See a doctor to manage acne symptoms. In emergencies, call 000 or visit a hospital immediately. The content is research-backed & medically reviewed by Dr Vishnu Gopalan, MBBS, FRACGP, Co-Founder and Chief Medical Officer, Hola Health & Dr. Ammar AL-ANI, MBChB, CCBST, AMC. Last updated on 24 Sep 2026

Symptoms of Acne

Acne can look different for everyone. Common signs include:

Whiteheads – small white bumps under the skin
Blackheads – small dark spots caused by blocked pores
Pimples – red, swollen spots that may have pus
Nodules – large, painful lumps under the skin

Causes of Acne

Common causes include:

Oil and dead skin cells: These build up and block your pores, causing pimples.
Bacteria: Bacteria can grow in blocked pores, leading to redness and swelling.
Hormones: Changes in your hormones, especially during puberty, can make your skin produce more oil.
Stress: Stress can trigger breakouts or worsen acne.
Family history: Acne can run in families, so your genes can play a role.
Some medicines: Certain medicines can cause acne or worsen breakouts.

Prevention of Acne

Mild acne is often manageable with simple everyday care. Consistency is key to improvement. 

Wash your face twice daily
Use mild, non-comedogenic skincare products 
Avoid harsh scrubs and overwashing
Eat a balanced diet and stay hydrated

For moderate to severe acne, a doctor may recommend:

Prescription topical creams
Oral medications, if needed
Hormonal treatments in some cases

Avoid picking or squeezing pimples, as this can cause scarring, irritation, and infection.

Management Option for Acne

Acne treatment depends on how severe your acne is. It may take a few weeks or months to see results.

Topical creams and gels – Help clear blocked pores and reduce oiliness.
Prescription medicines – Doctors may prescribe medicines if clinically appropriate.
Dermatologist referral – Severe acne or acne that causes scars may need care from a skin specialist.

Note: The content on this page is for general informational purposes only. Hola Health provides online doctor consultations and management where clinically appropriate. Telehealth does not replace in-person care where a physical examination is needed. If you’re experiencing a medical emergency, call 000.

Get the care you need with Hola Health

Frequently Asked Questions

Can I get management for acne through an online doctor consultation?

Yes. Mild to severe acne may typically be examined and managed via a telehealth consultation with a doctor in Australia. A doctor may ask about your symptoms, skincare regimen, and past management to help develop a management plan. Some skin problems may necessitate an in-person evaluation if the symptoms are severe or difficult to diagnose online. 

What can an online doctor do for my acne? 

An online doctor might help with:   

Evaluating acne symptoms and severity 
Discussing skincare and lifestyle aspects
Discussing acne management options
Discussing medication options, if clinically indicated.
Referring you to a dermatologist if required 
Providing follow-up and monitoring

Will a Hola Health online doctor prescribe acne management? 

It depends. After reviewing your symptoms and medical history, your doctor may prescribe acne medication if clinically appropriate. Online prescriptions are never guaranteed and are always issued at the doctor’s discretion. Certain acne management may need regular monitoring or in-person evaluation. 