FAQs on Telehealth | Hola Health

Q: I have a problem with my consult link. What should I do?

We understand that in a world with poor internet and low connections, there could be problems. Here are a few situations you might have faced,... View full answer on – I have a problem with my consult link. What should I do?

Q: Can I get a copy of my test results?

Hola Health cannot provide results directly to patients. But you can always request to send the result to the GP of your choice. Once... View full answer on – Can I get a copy of my test results?

Q: Can I get a detailed invoice to claim a refund from my private health insurance provider?

Any detailed invoice required for private health insurance claims cannot be provided, as no Medicare item number is recorded. As a result, the full amount is... View full answer on – Can I get a detailed invoice to claim a refund from my private health insurance provider?

Q: Does Medicare cover online doctor visits?

Some telehealth consults are fully bulk billed under Medicare. These include – After-hours bulk-billed GP consults (general medical advice): Available on Weekdays 6pm–7:30am, Saturday 12am–7:30am & from... View full answer on – Does Medicare cover online doctor visits?

Q: How do telehealth appointments work?

Telehealth consults are the same as your in-clinic GP consults; the only difference is that telehealth is via video call. The process is simple and... View full answer on – How do telehealth appointments work?

Q: How to book a telehealth appointment with Hola?

With Hola, requesting a telehealth doctor consult is easy and can be done in 3 simple steps - Request a consultation: Choose the consultation type and... View full answer on – How to book a telehealth appointment with Hola?

Telehealth doctor consults – FAQ

How to book a telehealth appointment with Hola?

How do telehealth appointments work?

Does Medicare cover online doctor visits?

Can I get a detailed invoice to claim a refund from my private health insurance provider?

Can I get a copy of my test results?

I have a problem with my consult link. What should I do?