Online Prescriptions & Instant Refills

You don’t have to. With Hola Health, you can consult with an AHPRA-registered GP or medical practitioner from anywhere in Australia, 24/7. It’s simple and convenient.

You can opt for after-hours bulk-billing* GP consults for instant scripts, every day. That means, patients pay nothing. Simply fill a quick online form, have a short consult and get your e-script by SMS instantly if approved. Remember –

• Bulk billing applies at set times every day. (Outside of this time slot, private billing applies)
• A valid Medicare card is mandatory for the consult.
• Bulk billing is applied automatically. Hola will process the claim for you. No fuss.

Yes, online prescriptions are valid when approved by an AHPRA-registered doctor or health practitioner through a secure telehealth consult. They are widely accepted at most local chemists. An online prescription is a digital alternative to the traditional paper prescription.

You will get a digital script with a QR code on your mobile phone and email that you can take to a pharmacy for dispensing your medication. The pharmacy will scan the QR code on the script and dispense the medications. 

You can also get your medicine delivered the same day with our chemist delivery service.

Once the consulting doctor or practitioner approves during your telehealth consult, the script is sent instantly via SMS, within minutes.

Yes! Whether you live in Sydney, Melbourne, Brisbane, Perth, or regional country towns, our online scripts Australia service provides you with a digital eScript (via SMS) that is legally valid. It can be scanned and dispensed at any local chemist with QR code scanner across the country.

Yes, most pharmacies in Australia accept scripts issued via telehealth; it’s basically the same as a paper script. Just present your online script at a pharmacy for dispensing. You do not need a paper prescription or a printout; everything is done digitally, making it hassle-free.

Your data and privacy are safe with us. We follow the strict policies set out by the Australian Privacy Principles and the Australian Digital Health Agency (ADHA).

Prescriptions are not guaranteed with Hola Health. We uphold the highest standards of healthcare. A general practitioner has the authority to decline the medication prescription if it is determined that such action would not serve the patient’s best interests. This determination may consider various factors, including the patient’s medical history, contraindications, or the absence of a definitive diagnosis. Medical practitioners are responsible for ensuring that all prescribed medications are safe, effective, and aligned with the needs of the patient. When they refuse to prescribe medication, they may propose alternative treatment options or recommend that the patient seek further evaluation from a specialist.

If you are a carer or guardian, you can order a prescription online for a loved one. The patient must give their consent first.

• Enter your personal details and your Medicare card or Individual Healthcare Identifier (IHI).
• Type the first few letters of your medication. Note: Ensure this matches the exact spelling on your current medication packaging.
• Select your medicine from the list and connect with an online doctor for a brief video consultation.
• Once approved, your electronic prescription is sent directly to your phone via SMS.

Note: Repeat prescriptions are not available under after-hours bulk billing. For ongoing medication management, please see your regular GP.

If you are an eligible Medicare patient booking during our after-hours windows, the consultation is 100% bulk-billed* ($0 out of pocket). For consultations booked outside of these hours, or for patients without a valid Medicare card, a flat private fee applies. Note: You will still pay the standard cost of the physical medicine at your pharmacy.