- Our Doctors Are Online. Dial 000 if you need emergency attention
- Our Doctors Are Online.
- Dial 000 if you need emergency attention
Hola health is an Australian owned and operated health-tech business, working with Australian accredited health practitioners and pharmacies creating the future of patient centered healthcare.
Any prescriptions, certificates or referrals are required to include all patient details.
Hola health has taken all measures to align with Australian Cyber Security Centre requirement.
All consultations are safe and secure and are performed by Australian accredited health professionals.
Payment is made via credit card via a secure payment gateway. We accept Visa, Mastercard & American Express.
All consults are conducted from the convenience of your mobile phone or desktop computer using either Safari or Chrome browsers.
You’ll need a working mobile phone or desktop computer with a stable internet connection and a front facing camera.
No. Any telehealth consult performed by a doctor who is not the patients regular doctor is not Medicare rebatable.
You aren’t required to provide a Medicare number for our consultation service. However, if you wish to receive an e-script you will need to provide a Medicare number. The Australian Government rules regarding telehealth requires the collection of either a valid Medicare or IHI number.
If you do not have a valid Medicare card, you will be required to obtain a Individual Health Identifier (IHI) via https://www.servicesaustralia.gov.au/individual-healthcare-identifiers
No. Backdated certificates cannot be provided, and any certificates provided cannot list any patient conditions due to privacy policy restrictions.
Yes. You can get a mental health care plan with Hola Health. Read more here – Mental Health Care Plans. 100% Bulk Billed – Hola Health
Hola health cannot provide results directly to patients, however patients should provide the details of their nominated GP to the attending clinics to ensure that results are sent to their GP for a follow up consultation.
Please check the junk folder in your email inbox or reach out to our support team to receive a new email & SMS link.
You can try refreshing the page and if that doesn’t work, close that screen, go back to the email or SMS, and click the link again.
Simply go to the consult notification email or SMS and click the link again.,
That’s ok, it shouldn’t impact the consult.
You can go back to the consult notification email or SMS and click the link again. If that doesn’t return you to the consult, please reach out to our Support team.
If the doctor does not join the consultation for any reason, please contact the Support team and we will issue you a new link.
Providing customers with a great experience is important to us but we understand we don’t always get it right. Please reach out to our support team so we can investigate this further.
Prescriptions can take up to 3 hours to be issued and are sent to your mobile as an e-script. If you don’t receive it by this time. Please note, the script may be further delayed if correct Medicare or IHI aren’t provided.
The provision of any prescriptions are at the discretion of the doctor who what determines the best course of action. Doctors are unable to prescribe schedule 8 medicines and schedule 4D medicines via a telehealth consultation.
Examples of s8 and s4d medicines include but not exclusively:
Referral letters can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team.
Medical certificates can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team.
The doctor can issue a medical certificate within 24 hours of your consultation. Please contact the Support team to have the certificate issued. If it has been more than 24 hours since the consult, you will need to book and pay for another consultation.
Unfortunately, we are unable to provide any additional information to the medical certificate than what is currently provided.
Fill out a short questionnaire online for one of our GPs to review – once approved, we will email your certificate to your nominated email address.
You must be at least 18 years old to request a medical certificate
Medical certificates can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team.
The provision of multi-day certificates is at the discretion of the consulting doctor but can’t be provided via online form. A telehealth consult is required.
Due to Australian government telehealth regulations, these services are not eligible for a Medicare rebate.
We cannot provide COVID exemption medical certificates. (e.g. vaccination, for workers compensation or face mask exemptions)
Medical certificate requests are reviewed by AHPRA accredited medical practitioners.
No. The provision of a certificate is at the discretion of the consulting doctor.
At Hola Health, only two telehealth services are currently under bulk billing plan – online scripts and mental health care plan. Bulk billing is applied automatically if you are eligible for theservices. Simply provide your Medicare details during booking. If you meet the requirements, the claim will be processed by Hola on your behalf. Since there is no upfront fee for the consultation (patients pay nothing), the Medicare rebate will be paid to Hola directly.
At Hola Health, we offer a range of 100% Medicare bulk-billed telehealth services for eligible patients, so you can access affordable healthcare anytime, anywhere. Our bulk billed services include:
Mental Health Care Plans: Get a mental health treatment plan through a 20-minute consult, fully bulk billed for Medicare card holders.
Online Prescriptions: Request new scripts or prescription renewals for listed medications with a short telehealth consult, available 24/7. If your medication is not listed, we request you to consult a GP and see if that medication can be given for you.
You can find one right here at Hola Health. We connect you with Australian-registered GPs who offer bulk billed telehealth services for online scripts or mental health care plans for eligible Medicare card holders, no matter where you are in Australia. Simply book online, attend your consult from home, and pay nothing out of pocket if you’re eligible. It’s the easiest way to access a bulk billing GP near you without leaving your house.
At Hola Health, our bulk billing doctors provide a wide range of essential telehealth services with no out-of-pocket costs for eligible Medicare card holders. These include:
Mental health care plans and referrals to psychologists
Online prescriptions for listed medications
All appointments are conducted online, making it easy to access quality care from anywhere in Australia, fully bulk billed if you’re eligible.
Bulk billing is a payment option under Australia’s Medicare system where the doctor or healthcare provider bills Medicare directly for the service. This means you don’t pay out of pocket and the Medicare covers the full cost. It’s a way to make healthcare more accessible and affordable for Australians.
When you visit a doctor or use a telehealth service that bulk bills, you simply present your Medicare card as the consult is bulk-biiled to Medicare. The clinic or doctor sends the bill to Medicare, and the government pays them directly. You won’t receive an invoice, and there’s no payment required from you for eligible services.
Most Australians with a valid Medicare card can access bulk billing services. It is important to note that there could be certain restrictions in a few services that is bulk billed. With Hola, the online scripts consult only for medication listed and mental health care plan is under 100% bulk billing option.
A bulk-billing GP is a general practitioner who bills Medicare directly for their services, meaning patients don’t have to pay. These GPs are commonly available in clinics and telehealth platforms across Australia. At Hola Health, our AHPRA-registered Australian GPs and health practitioners offer telehealth services (prescriptions for medication listed and Mental health care plan) that is 100% bulk billed for eligible Medicare card holders. That means accessible healthcare from home, with no out-if-pocket fee or cost (patients pay nothing).
Yes, some telehealth services are bulk billed, particularly for patients who meet Medicare eligibility and certain clinical criteria. This includes services like online prescription for listed medications and mental health care plans.
No, bulk billing is not ending in Australia. However, the availability of bulk-billed physical clinics has been declining. Due to rising healthcare costs, some clinics are limiting bulk billing to specific groups or services. However, many GPs, including those at Hola Health, continue to offer bulk billing Doctor consults for eligible patients for online prescriptions and mental health treatment plan.
Due to rising healthcare costs, some clinics are limiting bulk billing to specific groups or completely avoiding it. However, at Hola Health, we continue to offer 100% bulk billing Doctor consults on services such as instant scripts or mental health care plans.
The easiest way to access bulk-billed services is through Hola Health. We connect you with Australian-registered doctors or health practitioners who offer 100% bulk billed consults for prescription (on listed medications), and mental health plan for eligible Medicare card holders. No need to visit a clinic, just book online and get quality care from the comfort of your home.
Not all. While some telehealth appointments may be bulk billed, especially if you meet Medicare eligibility and clinical guidelines, others may have a fee. Always check with the telehealth provider before booking. Hola Health ensures the services that are not bulk billed are available to patients at affordable costs making healthcare easy to approach. The telehealth services that are bulk-billed with Hola are currently instant scripts consults and mental health care plan.
Yes, Hola Health offers Mental health care plan that are 100% bulk billed for eligible patients with a valid Medicare card. If you’re looking to get a mental health care plan or a referral to a psychologist, our doctors can help, all from the comfort of your home. Bulk billing availability depends on your eligibility, which is clearly shown during the booking.
If you’ve been searching for ‘bulk billing doctor near me’ from anywhere in Australia, look no further as Hola Health offers a simple and accessible solution, no need to travel or wait in a clinic and within 15 minutes, 24/7. With our online telehealth service, you can connect with an AHPRA-registered Australian doctor or medical practitioners from anywhere in the country. Get fully bulk billed scripts online on medication listed upon approval. Or simply book a telehealth appointment with an online doctor for bulk-billed Mental health care plan online.
At Hola Health, bulk billing is applied automatically if you are eligible and medication you want to request is listed. Simply provide your Medicare details during booking. The bulk billing claim will be processed by Hola on your behalf. Since there is no upfront fee for the consultation (patients pay nothing), the Medicare rebate will be paid to Hola directly.
At Hola Health, only two telehealth services are currently under bulk billing plan – online scripts and mental health care plan. Bulk billing is applied automatically if you are eligible for the services. Simply provide your Medicare details during booking. If you meet the requirements, the claim will be processed by Hola on your behalf. Since there is no upfront fee for the consultation (patients pay nothing), the Medicare rebate will be paid to Hola directly.
At Hola Health, we offer a range of 100% Medicare bulk-billed telehealth services for eligible patients that includes:
At Hola Health, our bulk billing doctors provide a wide range of essential telehealth services with no out-of-pocket costs for eligible Medicare card holders. These include:
All appointments are conducted online, making it easy to access quality care from anywhere in Australia, fully bulk billed if you’re eligible.
