- Our Doctors Are Online. Dial 000 if you need emergency attention
- Our Doctors Are Online.
- Dial 000 if you need emergency attention
Hola health is an Australian owned and operated health-tech business, working with Australian accredited health practitioners and pharmacies creating the future of patient centered healthcare.
Any prescriptions, certificates or referrals are required to include all patient details.
Hola health has taken all measures to align with Australian Cyber Security Centre requirement.
All consultations are safe and secure and are performed by Australian accredited health professionals.
Payment is made via credit card via a secure payment gateway. We accept Visa, Mastercard & American Express.
All consults are conducted from the convenience of your mobile phone or desktop computer using either Safari or Chrome browsers.
You’ll need a working mobile phone or desktop computer with a stable internet connection and a front facing camera. For bulk billing services, a valid Medicare card is needed.
Some telehealth consults are fully bulk billed under Medicare. These include –
After-hours bulk-billed GP consults (general medical advice):
Weekdays: 6 pm – 7:30 am
Saturdays: from 12 pm
Sundays & Public Holidays: 24 hours
Bulk-billed script consults:
Weekdays & Saturdays: 6 pm – 7:30 am
Sundays & Public Holidays: 24 hours
Mental Health Care Plans:
Available every day
A valid Medicare card is required. Bulk-billing availability depends on consultation type and time.
We need your Medicare number to check if you’re eligible for bulk-billing and to process your claim. This allows us to bill Medicare directly, so you don’t have out-of-pocket costs for eligible services.
Your details are kept secure and only used for verification and claiming purposes.
You can use our consultation service without a Medicare number. However, if you wish to receive an e-script, then you will need to have at least an IHI number. If you do not have a valid Medicare card, you will be required to obtain an Individual Health Identifier (IHI) via https://www.servicesaustralia.gov.au/individual-healthcare-identifiers.
If you do not have a valid Medicare card, you will be required to obtain a Individual Health Identifier (IHI) via https://www.servicesaustralia.gov.au/individual-healthcare-identifiers
Any detailed invoice required for private health insurance claims cannot be provided as no Medicare item number is recorded. As a result the full amount is payable by the patient prior to the consult.
We recommend somewhere quiet and private but the consult can be conducted anywhere. From your phone – Use the free video call app on iOS or Android. From your PC/Mac – Use Chrome or Mozilla Firefox browser on most types of Windows PC and macOS.
No. Backdated certificates cannot be provided, and any certificates provided cannot list any patient conditions due to privacy policy restrictions.
Yes. You can get a mental health care plan with Hola Health. Read more here – Mental Health Care Plans. 100% Bulk Billed – Hola Health
Hola health cannot provide results directly to patients, however patients should provide the details of their nominated GP to the attending clinics to ensure that results are sent to their GP for a follow up consultation.
Please check the junk folder in your email inbox or reach out to our support team to receive a new email & SMS link.
You can try refreshing the page and if that doesn’t work, close that screen, go back to the email or SMS, and click the link again.
Simply go to the consult notification email or SMS and click the link again.,
That’s ok, it shouldn’t impact the consult.
You can go back to the consult notification email or SMS and click the link again. If that doesn’t return you to the consult, please reach out to our Support team.
If the doctor does not join the consultation for any reason, please contact the Support team and we will issue you a new link.
Providing customers with a great experience is important to us but we understand we don’t always get it right. Please reach out to our support team so we can investigate this further.
Prescriptions can take up to 3 hours to be issued and are sent to your mobile as an e-script. If you don’t receive it by this time. Please note, the script may be further delayed if correct Medicare or IHI aren’t provided.
The provision of any prescriptions are at the discretion of the doctor who what determines the best course of action. Doctors are unable to prescribe schedule 8 medicines and schedule 4D medicines via a telehealth consultation.
Examples of s8 and s4d medicines include but not exclusively:
Referral letters can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team.
Medical certificates can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team.
The doctor can issue a medical certificate within 24 hours of your consultation. Please contact the Support team to have the certificate issued. If it has been more than 24 hours since the consult, you will need to book and pay for another consultation.
Unfortunately, we are unable to provide any additional information to the medical certificate than what is currently provided.
Fill out a short questionnaire online for one of our GPs to review – once approved, we will email your certificate to your nominated email address.
You must be at least 18 years old to request a medical certificate
Medical certificates can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team.
The provision of multi-day certificates is at the discretion of the consulting doctor but can’t be provided via online form. A telehealth consult is required.
Due to Australian government telehealth regulations, these services are not eligible for a Medicare rebate.
We cannot provide COVID exemption medical certificates. (e.g. vaccination, for workers compensation or face mask exemptions)
Medical certificate requests are reviewed by AHPRA accredited medical practitioners.
No. The provision of a certificate is at the discretion of the consulting doctor.
Bulk billing is a payment option under Australia’s Medicare system where the doctor or healthcare provider bills Medicare directly for the service. This means you don’t pay out of pocket and the Medicare covers the full cost. It’s a way to make healthcare more accessible and affordable for Australians.
When you visit a doctor or use a telehealth service that bulk bills, you simply present your Medicare card as the consult is bulk-biiled to Medicare. The clinic or doctor sends the bill to Medicare, and the government pays them directly. You won’t receive an invoice, and there’s no payment required from you for eligible services.
At Hola Health, bulk billing is applied automatically if you are eligible for the services. Simply provide your Medicare details during booking. If you meet the requirements, the claim will be processed by Hola on your behalf. Since there is no upfront fee for the consultation (patients pay nothing), the Medicare rebate will be paid to Hola directly.
Most Australians with a valid Medicare card can access bulk billing services. It is important to note that there could be certain restrictions (timing and availability) in a few services that are bulk billed.
No. Not all telehealth appointments are bulk billed. Some may have a fee depending on Medicare eligibility and clinical guidelines.
At Hola Health, certain services are 100% Medicare bulk-billed, meaning no out-of-pocket cost if you have a valid Medicare card:
All other services are available at affordable prices.
A bulk-billing GP is a general practitioner who bills Medicare directly for their services, meaning patients don’t have to pay. These GPs are commonly available in clinics and telehealth platforms across Australia. At Hola Health, our AHPRA-registered Australian Doctors offer telehealth services – after hours general consults, prescriptions for medication listed and Mental health care plan – that is 100% bulk billed for eligible Medicare card holders (during select hours). That means accessible healthcare from home, with no out-if-pocket fee or cost (patients pay nothing).
No, bulk billing is not ending in Australia. However, the availability of bulk-billed physical clinics has been declining. Due to rising healthcare costs, some clinics are limiting bulk billing to specific groups or services. However, many GPs, including those at Hola Health, continue to offer bulk billing Doctor consults during select hours for patients for after-hours care, online prescriptions and mental health treatment plan. All you need is a valid Medicare card.
Yes. Hola Health offers mental health care plans that are 100% bulk-billed for eligible patients with a valid Medicare card. There are no time restrictions — simply book an available appointment, available every day.
If you need a mental health care plan or a referral to a psychologist, our doctors can help from the comfort of your home. Bulk-billing eligibility is shown during booking.
If you’ve been searching for ‘bulk billing doctor near me’ from anywhere in Australia, look no further. Hola Health offers a simple and accessible solution, no need to travel or wait in a clinic and within 15 minutes. With our online telehealth service, you can connect with an AHPRA-registered Australian doctor or medical practitioners from anywhere in the country. Get fully bulk billed scripts online on medication listed upon approval or seek medical advice after hours (available daily during select hours). You can also book a telehealth appointment with an online doctor for bulk-billed Mental health care plan online at zero cost to patients.
At Hola Health, bulk billing is applied automatically if you are eligible and medication you want to request is listed. Simply provide your Medicare details during booking. The bulk billing claim will be processed by Hola on your behalf. Since there is no upfront fee for the consultation (patients pay nothing), the Medicare rebate will be paid to Hola directly.
