Frequently Asked Questions

If you need help, please contact us at support@hola.health available 24 hours a day.
FAQ

About Hola

What is Hola Health?

Is Hola Health legit?

How is Hola protecting my information & privacy?

Are Hola doctors’ real doctors?

Are Hola Health medical certificates legit?

What is the Hola Health app?
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After hours doctor & urgent care

How to book an after-hours doctor consult?

How can I claim bulk billing on night doctor consults?

What is urgent care in Australia?

Is urgent care free in Australia?

Can I get a prescription through after-hours doctor consult?

How quickly can I talk to a bulk billing after-hours doctor?
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Bulk billing Doctor consults

Are all telehealth appointments bulk billed?

How do I claim bulk billing on a telehealth service? 

Who is eligible for bulk billing?

How do bulk billing policies work for after-hours GP visits?

How can I find bulk bulk-billing doctor near me?

How does bulk billing work?
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Instant scripts online

How to get a script online in Australia?

What medicines can’t be prescribed by Hola GPs?

What medications are available with Hola?

Are Hola online scripts valid?

Can I get my prescription online bulk-billed under Medicare?

Do you prescribe COVID-19 antiviral treatments?
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Online medical certificates

How to get a medical certificate online?

What is included in a Hola medical certificate?

What should I do if I didn’t receive my telehealth medical certificate?

Can I get a multi-day certificate?

What can’t I get a medical certificate for?

How are online medical certificates approved?
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Telehealth doctor consults

How to book a telehealth appointment with Hola?

How do telehealth appointments work?

Does Medicare cover online doctor visits?

Can I get a detailed invoice to claim a refund from my private health insurance provider?

Can I get a copy of my test results?

I have a problem with my consult link. What should I do?
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