Is telehealth legit in Australia? Exploring its legitimacy, costs, and effectiveness

The rise of telehealth has sparked a lot of curiosity, especially in countries like Australia, where access to healthcare can be a challenge due to vast distances and remote populations. Telehealth, the provision of health services via phone or online video, has seen widespread adoption, particularly during and after the COVID-19 pandemic. But with this new method of healthcare delivery come several important questions: Is telehealth legitimate? Is it cost-effective? And how effective is it, particularly for mental health? This post will cover these questions in detail, discuss the types of care available through telehealth, how to find the right online consultation services, and share some tips for your next telehealth appointment.

Is telehealth legitimate in Australia?

Yes, telehealth is absolutely legitimate in Australia. The Australian government has supported the growth of telehealth services, especially since the start of the pandemic, by expanding Medicare benefits to cover a wide range of telehealth consultations. This includes general practitioners (GPs), specialists, mental health professionals, and allied health providers. The Australian Health Practitioner Regulation Agency (AHPRA) and other professional health organizations actively oversee the quality of telehealth services. Since these services are provided by qualified healthcare professionals, telehealth consultations offer a legitimate alternative to in-person visits, especially for routine follow-ups, medication reviews, mental health counselling, and health education.

Is telehealth cheaper than in-person appointments in Australia?

Telehealth can indeed be a more affordable option in Australia, depending on the type of service and consultation. Here’s why:

Medicare coverage:

Mental health care plans with many GPs and mental health professionals can be rebated by Medicare, meaning you may not need to pay out of pocket, or you’ll only have a small copayment. Medicare rebates were significantly expanded during the pandemic, making telehealth financially accessible for most Australians.

Reduced travel and waiting time costs:

Telehealth eliminates the need to travel to a clinic, saving on transportation costs, parking fees, and time away from work or family. For patients in rural or remote areas, telehealth also means avoiding the need for long-distance travel just to access basic healthcare services.

Transparent pricing:

Many telehealth services display their fees upfront, helping patients understand the costs before booking. Some private telehealth platforms may charge out of pocket, but many offer competitive pricing compared to traditional in-person private practices. While the cost-effectiveness of telehealth varies by provider and service type, it often results in savings for patients, especially when considering the indirect costs associated with in-person visits.

Is telehealth effective for mental health in Australia?

Telehealth has proven to be highly effective for mental health support in Australia. The Australian Psychological Society (APS) endorses telehealth as an effective treatment for a range of mental health conditions, including anxiety, depression, and stress-related disorders. The convenience of accessing therapy from home reduces barriers like travel time and logistical planning, which can be daunting, especially for those experiencing mental health challenges. Additionally, telehealth allows clients to choose from a broader range of therapists, including those who specialize in certain conditions or approaches, such as cognitive-behavioural therapy (CBT) or mindfulness techniques. For some, the comfort of their own space enhances the therapy experience, making it easier to open up. Many mental health practitioners in Australia have noted that clients often feel more relaxed and engaged during telehealth sessions, which can improve the overall efficacy of treatment.

Types of care you can get with Telehealth

Telehealth in Australia covers a wide range of healthcare needs beyond just general check-ups. Here are some types of care available through telehealth:

1. General Practitioner (GP) consultations: You can handle routine issues like cold and flu symptoms, prescription refills, and minor injuries through telehealth consultations with your GP.
2. Mental health services: From initial mental health assessments to ongoing therapy sessions, telehealth enables access to psychologists, psychiatrists, counsellors, and other mental health professionals.
3. Specialist consultations: Telehealth makes it easier to get a referral or follow-up with a specialist, including endocrinologists, cardiologists, dermatologists, and others, particularly for routine checks or reviewing test results.
4. Chronic disease management: Patients with chronic conditions, like diabetes or asthma, can schedule regular telehealth check-ins to monitor symptoms, receive advice, and discuss treatment plans.
5. Allied health services: Many allied health professionals, such as dietitians, speech therapists, and physiotherapists, offer telehealth services. They may use video calls to assess progress, suggest exercises, and offer guidance on managing symptoms from home.

Finding the best online consultation services depending on your needs

Finding the right telehealth service depends on your needs, preferences, and whether you’re seeking primary care, mental health services, or specialized support. Here’s a quick guide:

• For general health: Many GPs now offer telehealth, so if you already have a regular GP, check if they provide virtual consultations. Alternatively, services like HotDoc or HealthEngine offer easy access to telehealth GP appointments.
• For mental health: Websites like BetterHelp, MindSpot, and Australia’s Online Clinic specialize in mental health services, providing access to licensed psychologists, counselors, and therapists.
• For specialised care: If you need specialist advice, check with your GP for referrals to online consultations with accredited specialists or consider platforms like Coviu, which connects patients with a wide range of healthcare professionals.
• For allied health services: Sites like Physio Inq and My Health 1st connect patients to allied health professionals like physiotherapists and dietitians who offer telehealth consultations.

Tips for a successful telehealth appointment

Maximising the benefits of a telehealth appointment requires a bit of preparation. Here are some tips:

1. Prepare your questions: Write down any questions or concerns before the appointment. Since telehealth sessions can be more concise, having a list ensures that all your issues are addressed within the allotted time.
2. Set up a quiet, private space: Find a quiet, comfortable space with good lighting and minimal interruptions. Privacy is key, particularly for sensitive discussions with your healthcare provider.
3. Test your technology: Ensure your device (computer, tablet, or smartphone) is charged and your internet connection is stable. If using video, check that your camera and microphone are working properly.
4. Have relevant documents ready: Gather any relevant medical records, recent test results, or medications to discuss with your provider. This information can help the provider make accurate recommendations.
5. Follow up if needed: After your appointment, make sure to follow any instructions given by your provider, whether that’s scheduling a follow-up, filling a prescription, or practicing recommended exercises.

Conclusion

Telehealth in Australia is not just a temporary trend but a legitimate and highly accessible form of healthcare. The Australian government and health organizations support its widespread use, making it easier than ever for Australians to access a range of healthcare services, from general practice and mental health to specialist consultations and allied health. Telehealth is often more affordable and, in many cases, just as effective as in-person consultations, particularly for mental health support.   Whether you’re looking to save on travel time, seeking a specific specialist, or simply prefer the convenience of a virtual check-up, telehealth offers a flexible and reliable way to connect with healthcare professionals. With a few practical tips, your telehealth appointment can be as smooth and beneficial as an in-person visit—allowing you to take charge of your health from the comfort of your home