Online doctor appointments: Do’s and don’ts for a telehealth visit

Summary: Telehealth is changing the way we access healthcare, providing a practical and comfortable alternative to in-person visits. To maximise the benefits of an online consultation, it’s important to be prepared—choose a quiet environment, ensure your device is working, be on time, and share all relevant health concerns. Avoid distractions, public Wi-Fi, and holding back key information. With a little planning and awareness, a telehealth visit can be just as effective, without the drive or the wait.  The online doctors can help you heal and work on your health condition, provide medical guidelines, scripts or referrals if needed and an Hola Health medical certificate if time off is needed.  Telehealth has replaced the old-school “waiting room blues” with comfort, convenience, and clicks. No more sitting in traffic or flipping through old magazines, your next doctor visit could be just a video call away. It’s a trend that’s gaining attention—Statista reports that in 2023, about 890,000 Australians aged 55 to 64 accessed telehealth services. But while booking is easy, making the most of your online consultation requires some practical know-how. Let’s dive into the essential dos and don’ts to help you have a successful virtual visit.  

Dr Lau, our expert medical reviewer and GP added it is important to note that telehealth offers a convenient way to consult a doctor for many – but not all – health concerns. For anything requiring a physical examination (eg. Abdominal pain, new heart murmurs) or urgent assessment, an in-person visit remains essential. Also, if you have not seen the GP (or practice) in the past 12 months, you may not be eligible for a Medicare-funded telehealth item rebate. 

Rise of online doctor services in Australia.

The rise of online doctor services in Australia marks a major transformation in how healthcare is delivered, driven by digital innovation, government support, and evolving patient preferences. Telehealth has become a core component of healthcare in Australia. In 2023, around 23.6% of Australians had at least one telehealth consultation, with 19.7% consulting a general practitioner (GP) and 4.6% seeing a medical specialist remotely. This shift is driven by strong government funding and rising demand for flexible, accessible healthcare. Services like Hola Health offer fast, convenient online GP access, including e-prescriptions. However, the rapid growth has also raised some concerns around safe prescribing practices and data privacy. Under the Medical Board of Australia’s 2023 Telehealth Guidelines, prescriptions can only be issued after a real-time consultation, and the doctor must usually have seen the patient face-to-face within the past year unless an exemption applies. Despite these challenges, the future of telehealth in Australia remains bright, with the sector expected to keep evolving toward more personalised, efficient, and widely trusted solutions.  

Why see an online doctor?

Consulting a doctor online provides a quick, accessible, and reliable way to access healthcare, especially for non-emergency issues. You can speak with a GP from the comfort of your home, avoid long waits and travel, and get quick support, scripts, or referrals. It’s a great option for those with tight schedules, living in remote areas, or in need of follow-up consultations. Many online GPs can also help with common problems like colds, skin issues, mental health, and chronic conditions. For routine health concerns, it’s a convenient and dependable option. Certain chronic-disease reviews, however (eg, Diabetic foot checks, lung auscultation for COPD) still need periodic in-person visits.  

Do’s for your online doctor appointment

Online medical appointments offer convenience, but being well-prepared helps you maximise your consultation. Here’s how to ensure everything goes smoothly and effectively: 

1. Before the appointment

• Choose a quiet, well-lit location.   
• Verify your internet connection and device functionality.   
• Organise your medical history and symptoms beforehand.   
• Have recent vital-sign readings (eg. BP, temp) or home-monitor device data ready 
• Jot down essential questions.   

2. During the appointment

• Log in on time.   
• Articulate your symptoms clearly.   
• If necessary, display any physical symptoms on camera.   
• Stay attentive and take notes.   

3. After the appointment

• Adhere to the doctor’s recommendations.   
• Obtain any prescriptions or documents.   

Don’ts for your online doctor appointment

To prevent delays and miscommunication during an online consultation, avoid these frequent mistakes: 

1. Before the appointment

• Do not wait till the last moment to check your device or internet connection.   
• Do not overlook the need to collect medical records or medication information.  
• Do not depend solely on your memory, so be prepared. 

2. During the appointment

• Avoid taking the call in a loud or distracting setting.   
• Do not multitask or move around throughout the consultation.   
• Do not hold back information; be open and clear.   
• Refrain from interrupting or talking over the doctor.   

3. After the appointment  

• Do not disregard follow-up instructions or prescriptions.   
• Do not postpone scheduling further tests or referrals if suggested.   
• Do not hesitate to contact your provider if your symptoms worsen or if new symptoms arise.   

What conditions can be treated online?

Here’s a brief guide to what conditions can be effectively treated online through virtual doctor consultations: 

1. General health

• Colds, flu, cough, and sore throat   
• Fever and minor infections (Persistent fever over 38 °C for >48 h or in infants <12 months warrant a physical exam.) 
• Headaches and migraines   
• Allergies and hay fever   

2. Skin and hair

• Acne, rashes, eczema   
• Psoriasis and fungal infections   
• Dandruff or scalp problems   

3. Mental health

• Mild to moderate anxiety and depression   
• Insomnia and sleep issues   
• Stress and emotional exhaustion   
• Follow-up therapy or counselling   

4. Women’s and men’s health

• Menstrual problems, UTIs, thrush (safe for uncomplicated adult female UTIs only. Male, pregnancy, or recurrent UTIs need face-to-face review)  
• Advice on birth control and prescriptions   
• Erectile dysfunction   
• Hormonal concerns   

5. Digestive and urinary

• Constipation, acid reflux, and diarrhoea   
• Urinary tract infections (UTIs)   
• Mild abdominal discomfort (Red-flag symptoms -guarding, blood in stool, vomiting blood -need ED) 

6. Chronic conditions (follow-ups)

• Diabetes   
• High blood pressure   
• Asthma   
• Thyroid disorders   

7. Prescriptions and referrals

• Medication refills   
• Medical certificates   
• Referrals to specialists   
• Requests for pathology testing   

Tips for making the most of your telehealth visit

To receive optimal care from your telehealth appointment, preparation and effective communication are essential. 

• Prepare in advance by noting your symptoms, concerns, and questions. Ensure you have a list of your current medications, allergies, and any recent medical records available. 
• Select an appropriate setting by finding a quiet, private area with good lighting, and reduce distractions like television or phone calls. Using headphones may enhance sound clarity. 
• Check your technology before the appointment to make sure your device is charged, your camera and microphone are functioning properly, and your internet connection is stable. Additionally, download any necessary applications or platforms ahead of time. 
• Communicate effectively during the consultation by accurately and honestly describing your symptoms. If possible, display visible symptoms on camera and take notes on any provided advice or instructions. 

How Hola Health may be able to help

Hola Health is an Australian telehealth platform that connects you with registered doctors and nurse practitioners — from the comfort of your home, at a time that suits you. Depending on your situation, a Hola Health clinician may be able to help with:

• 24/7 General medical advice via telehealth doctor consult — talk through symptoms or health concerns with a registered doctor or medical practitioner
• Medical certificate online  — for work or personal leave, when clinically appropriate
• Referrals to specialists - or in-person services when needed
• Online prescriptions — at a clinician's discretion and where clinically suitable
• Pathology or imaging requests — when assessed as appropriate by your treating clinician
• Mental health Care Plan — Mental Health Treatment Plans (referral to your regular GP may be recommended for ongoing care)

Hola Health clinicians are AHPRA-registered Doctors and medical practitioners in Australia. They will always recommend an in-person consultation, specialist referral, or emergency care if that is in your best interest. Note: Telehealth is not suitable for all conditions. Hola Health does not replace your regular GP, specialist, or emergency services. If you are unsure whether telehealth is right for your situation, we recommend speaking with your usual healthcare provider. In emergencies, call 000.  

Hola Health provides easy access to online medical consultations, allowing you to connect with qualified healthcare professionals from the comfort of your home. You can quickly and securely receive medical advice, prescriptions, and medical certificates. Hola Health also facilitates referrals to specialists and arranges pathology tests as necessary. With features like pharmacy delivery, you can have prescribed medications sent right to your home, saving you time and effort. The platform aims to make healthcare accessible, efficient, and convenient, particularly for those with busy lifestyles or mobility issues. 

Conclusion: 

Telehealth is like having expert care right at your fingertips—quick, reliable, and highly effective. Get the basics right, dodge the don’ts, and your virtual visit will be a breeze!   

FAQs

Is it safe to use an online doctor service?

Yes, online medical services are reliable when accessed through a trusted and licensed platform. They work with qualified doctors, use secure technology, and comply with privacy laws. Just ensure the service is reputable and avoid sites that offer quick prescriptions without proper evaluation.  

Can I get prescriptions from an online GP?

Yes, you can get prescriptions from an online general practitioner (GP). If a doctor determines you need medication after assessing your symptoms, they can issue an electronic prescription and send it to your preferred pharmacy or directly to your phone or email. This includes treatments for common concerns such as infections, skin issues, mental health conditions, or repeat prescriptions.  

What should I do to prepare for a telehealth consultation?

To prepare for a telehealth consultation: 

• Find a quiet place with good lighting 
• Test your device and internet connection 
• Keep your symptoms, medications, and questions ready  
• Keep a notepad and pen handy for notes 
• Avoid distractions 
• Log in 5 to 10 minutes early 

When should I not use an online doctor?

You should not use an online doctor for emergencies or conditions that need a physical exam or immediate attention. Avoid telehealth if you have: 

• Heavy bleeding or serious injury 
• Loss of consciousness or seizures 
• Severe allergic reactions (anaphylaxis) 
• Severe chest pain or breathlessness 
• Sudden weakness or signs of stroke 

In these cases, call emergency services or go to the nearest hospital. Telehealth is best for minor, non-emergency health concerns.